FAQ

Homeowner QUESTIONS

What is Valei?

Valei Home Services offers luxury home management services, absentee home watch services, housekeeping, preventative maintenance, systems warranty programs, and other resident services.

Is Valei Service right for me?

If you are a high net-worth individual/family with a luxury second home in the Coachella Valley (or any of our other operating markets), Valei Home is for you..

What's in it for me?

Our homeowner clients enjoy hassle-free home maintenance, access to top service vendors, and peace of mind knowing their homes are well cared for.

Will these services work for me?

Yes, our services are tailored to meet the specific needs of each homeowner, ensuring consistent and transparent reporting/service delivery.

How long will it take to start service?

Our clients see immediate improvements in home management operations and maintenance and from the time of first service. We can onboard a property and activate our client portal system same day.

What is required to start service?

Minimal effort is required from you; we handle all aspects of home management and maintenance. We discuss homeowner/guest needs, determine a service plan that best suites those needs, and we can start service immediately.

Why now?

Becoming a Valei client makes sense at any point in the seasonal year. Whether it’s taking advantage of our off-season promotional Home Watch Inspection and Housekeeping services, which will allow for swift onboarding, starting service before the peak season for our teams to prepare and maintain your home before arrival, or engaging our services when things are hectic during the season, Valei is here to support our valued clients any time throughout the year.

How is Valei different from other services?

Valei Home is led by former luxury hotel operators with 14 years of private service experience, offering tailored and consistent high-end services with well-trained staff. Our company is licensed and insured, operating in most of the major country clubs in the Coachella Valley, caring for over $500M in residential properties. Lastly, our teams work with top-notch local vendors who are vetted and trained by our executive team on who to work specifically with our high-end luxury homes and their respective occupants. For clients seeking vendor coordination through one of our Home Management service programs, all outside vendors are verified licensed, and insured.

Why should you trust Valei?

We are licensed and insured, have a proven track record of managing over half a billion dollars worth of real estate worldwide, and have built a reputation for consistency, transparency, and excellence. This includes 14 years of trusted luxury home management operations in the Coachella Valley.

What if Valei doesnot work for me?

We understand that our service does not always work with certain lifestyles or resident occupant needs and that sometimes homes that are sold will no longer require service. We engage each of our clients on a month-to-month basis and allow our clients to discontinue service at any time during our engagement. We bill our services in advance to avoid any issues relating to service discontinuation and pride ourselves on this hassle-free approach to client engagement.

How can I get started?

Contact Valei Home via phone or text at 888-406-7492, our website, social media, or email info@valeihome.com to schedule a consultation and start enjoying hassle-free luxury home management, housekeeping and/or other resident services.

Family Office QUESTIONS

What is Valei?

Valei Home offers luxury home management, operations consulting, employee and vendor training, preventative maintenance, and systems warranty programs specifically tailored for high-net-worth family offices and their associated luxury home properties and other specialized assets.

Is this for me?

If you manage the properties of high-net-worth families and seek reliable, high-quality home services, then Valei Home is for you.

What's in it for me?

You will receive seamless luxury home property maintenance and operations, access to top service vendors, and assurance that the properties under your care are well-maintained, providing peace of mind and reducing your workload.

How does it work?

Valei Home provides personalized luxury home management services using trained/vetted vendors and delivers detailed operations solutions using its proven workflow platform through a secure client/manager portal and app, ensuring transparency and ease of luxury home management properties and other specialized assets for family offices.

Will this work for me?

Yes, our services are tailored to meet the unique needs of high-net-worth clients/family offices for each property under your management, ensuring consistent and transparent luxury home management service deliverables.

How long will it take to start service?

Our clients see immediate improvements in home management operations and maintenance and from the time of first service. We can onboard a property and activate our client portal system same day, and for family offices with multiple properties, our workflow system setup can be conducted within a week.

What is required to start service?

Minimal effort is required from you; we handle all aspects of home management and maintenance, vendor and employee training, and implementation of our property flowflow and communication system for family offices, managers and stakeholders. We discuss homeowner/guest needs, determine a service plan that best suites those needs, and we can start service immediately.

Why now?

Becoming a Valei client makes sense at any point in the seasonal year. Whether it’s taking advantage of off-season promotional onboarding or starting services when things are hectic during peak home occupancy, our Valei family office solutions and team are here to support our valued clients any time throughout the year.

How is Valei different from other services?

Valei Home is led by former luxury hotel operators with 14 years of private service experience, offering tailored and consistent high-end services with well-trained staff. Our company is licensed and insured, caring for over $500M in residential properties. Lastly, our teams work with top-notch local vendors who are vetted and trained by our executive team on who to work specifically with our high-end luxury homes and their respective occupants.

Why should I trust Valei?

We are licensed and insured, have a proven track record of managing over half a billion dollars worth of real estate worldwide, and have built a reputation for consistency, transparency, and excellence. This includes 14 years of trusted luxury home management operations in the Coachella Valley. Our executive team has worked directly in private service for many Fortune 100 families in various roles, including but not limited to operational consultants and Chief of Staff for all personal property management and specialized asset operations.

What is included?

Our services include but are not limited to, family office residential property consultation, comprehensive luxury home management services, absentee home watch services, housekeeping services, pre-arrival services, and other resident services such as, but not limited to, bill-pay services, vendor coordination services, concierge services, pantry replenishment/grocery shopping, property preventative maintenance programs, home systems warranty programs for HVAC, audio-visual systems, pool and spa systems, and more.

What if Valei does not work for me?

We understand that our service does not always work with certain lifestyles or resident occupant needs and/or that sometimes homes that are sold will no longer require service. We engage each of our clients on a month-to-month basis and allow our clients to discontinue service at any time during our engagement. We bill our services in advance to avoid any issues relating to service discontinuation and pride ourselves on this hassle-free approach to client engagement.

How can I get started?

Contact Valei Home via phone or text at 888-406-7492, our website, social media, or email info@valeihome.com to schedule a consultation and start enjoying hassle-free luxury home management, housekeeping and/or other resident services.

Realtors QUESTIONS

What is Valei?

Valei Home offers luxury home management, absentee home watch,  housekeeping, preventative maintenance, systems warranty programs, and other resident services to enhance property value and appeal.

Is Valei Service right for me?

If you are a realtor in the Coachella Valley seeking to provide added value to your high-net-worth clients and make your listings stand out, Valei Home is for you.

What's in it for me?

You will gain a competitive edge by offering prospective buyers seamless home management solutions, increasing property appeal and client satisfaction.

How does it work?

Valei Home provides personalized services using vetted vendors and delivers detailed reports through a secure portal and app, ensuring transparency and convenience for realtors and their clients.

Will this work for me?

Yes, our services are tailored to enhance the appeal and maintenance of luxury properties, making them more attractive to potential buyers.

How long will it take to start service?

Immediate improvements in property maintenance and management will be visible from the first service, boosting buyer confidence. We can onboard a property and activate our client/realtor portal system same day.

What is required to start service?

Minimal effort is required from you; Valei Home handles all aspects of home management and maintenance, allowing you to focus on selling properties.

Why now?

Take advantage of our Home Watch Inspection and Housekeeping services to enhance your listings during the peak selling season. Becoming a Valei client makes sense at any point in the seasonal year.

What should I trust Valei?

We are licensed and insured, have a proven track record of managing over half a billion dollars worth of real estate worldwide, and have built a reputation for consistency, transparency, and excellence. This includes 14 years of trusted luxury home management operations in the Coachella Valley.

How is Valei different from other services?

Valei Home is led by former luxury hotel operators with 14 years of private service experience, offering tailored and consistent high-end services with well-trained staff. Our company is licensed and insured, operating in most of the major country clubs in the Coachella Valley, caring for over $500M in residential properties. Lastly, our teams work with top-notch local vendors who are vetted and trained by our executive team on who to work specifically with our high-end luxury homes and their respective occupants. Valei Home offers tailored and consistent high-end services that add significant value to luxury properties on the market.

What is included?

Our services include but are not limited to, comprehensive luxury home management services, absentee home watch services, housekeeping services, pre-arrival services, and other resident services such as, but not limited to, bill-pay services, vendor coordination services, concierge services, pantry replenishment/grocery shopping, property preventative maintenance programs, home systems warranty programs for HVAC, audio-visual systems, pool and spa systems, and more. All designed to enhance property appeal.

What if Valei doesnot work for me?

We understand that for homes that are sold, our services may no longer be required. We engage each of our clients on a month-to-month basis and allow our clients to discontinue service at any time during our engagement. We bill our services in advance to avoid any issues relating to service discontinuation and pride ourselves on this hassle-free approach to client engagement.

How can I get started?

Contact Valei Home via phone or text at 888-406-7492, our website, social media, or email info@valeihome.com to schedule a consultation and start enjoying hassle-free luxury home management, housekeeping and/or other resident services.

Do you have more questions?