Privacy Policy

Privacy Policy – Last Updated November 2025

This Privacy Policy (“Policy”) explains how Valei Home Services, LLC (“Valei,” “we,” “our,” or “us”) collects, uses, and shares your information through our website valeihome.com (the “Website”), our Valei mobile application (the “App”), and any related services (collectively, the “Services”).

By using our App or Website, you agree to this Policy and our Terms and Conditions.

1. Information We Collect

We collect information in several ways, including:

A. Information You Provide

When you create an account, request services, or contact us, you may provide:

  • Name, email, phone number, and home address

  • Property or service details

  • Payment and billing information (processed securely by third-party providers)

  • Messages, photos, or notes submitted through service requests or the in-app chat

  • Concierge chat interactions (used to improve service quality and AI functionality)

B. Information Automatically Collected

When you use the App or Website, we automatically collect:

  • Device and usage data: IP address, browser type, operating system, referring URLs, crash logs, pages visited, session duration, and in-app activity.

  • Mobile identifiers: device ID, push token, or advertising identifier for analytics and app performance.

  • Location data: if you grant permission, we collect location data to recommend local promotions, events, or service availability.
    You can disable location access anytime in your device settings.

  • Cookies and similar technologies: used for personalization, analytics, and security.

C. Information from Third Parties

We may receive information from:

  • Payment processors and service vendors

  • Analytics providers (such as Google Analytics and Apple App Analytics)

  • Club partners or affiliate organizations (when you link or register through them)

2. How We Use Your Information

We use your information to:

  • Provide and improve our App and Services

  • Manage your service requests and account

  • Communicate with you about your property, promotions, and local happenings

  • Send confirmations, updates, and support messages

  • Personalize recommendations and concierge responses

  • Ensure App performance, reliability, and security

  • Comply with legal obligations and protect user rights

We may use aggregated or anonymized data for analytics and business insights.

3. Sharing of Information

We share data only as needed to operate our Services:

  • With Valei staff and approved service providers (e.g., housekeeping, maintenance vendors, concierge support)

  • With third-party technology providers (e.g., hosting, payment processing, analytics)

  • With your consent or at your direction, for example when connecting with a preferred club or local partner

  • For legal reasons, such as to comply with law or enforce our Terms

  • Business transfers, such as mergers, acquisitions, or reorganizations

We never sell your personal information to advertisers or third parties.

4. AI Concierge and Chat Functionality

The Valei App includes an AI-driven concierge assistant (“Val”). Conversations may be temporarily processed by Valei or its technology partners to:

  • Provide accurate responses and task handling

  • Improve concierge functionality

  • Maintain service quality and support

Your data is not used for marketing or external AI training beyond the Valei ecosystem.

5. Data Retention

We retain your personal data only as long as necessary for:

  • Providing our Services

  • Compliance with legal obligations

  • Resolving disputes and enforcing agreements

You may request deletion of your account and data at any time by contacting info@valeihome.com.

6. Your Choices and Rights

You can:

  • Update or delete your account in-app or by emailing us

  • Opt out of marketing communications via email preferences or unsubscribe links

  • Disable cookies in your browser or device settings

  • Revoke location access or push notifications in your device settings

  • Request a copy of your personal data or its deletion

7. Children’s Privacy

The App and Services are not directed to children under 13. We do not knowingly collect information from minors. If you believe we’ve collected data from a child, contact us immediately at info@valeihome.com.

8. Data Security

We use encryption, secure servers, and limited access controls to protect your information. However, no method of transmission or storage is 100% secure. You use the App and Website at your own risk.

Payment data is processed through PCI-compliant third-party providers, and Valei does not store full credit card details.

9. International Users

Valei operates in the United States. If you access our Services from outside the U.S., your information may be transferred and processed in the U.S., where data protection laws may differ.

10. Changes to This Policy

We may update this Policy from time to time. Updates take effect when posted. Material changes will be communicated through the App or Website.

11. Contact Us

For questions or privacy requests, contact:

Valei Home Services, LLC
Attn: Privacy Officer
40101 Monterey Avenue, Suite B1 #416
Rancho Mirage, CA 92270
Email: info@valeihome.com